Below you will find Conferencing and Virtual Collaboration Terminology
Audio Conferencing (Also known as Teleconferencing)
Audio Conferencing or Teleconferencing: An Audio Connection involving three or more people in different locations using a phone or speaker phone.
Lecture Mode or Listen Only Mode: Lecture mode is when all participates lines are muted. Participants are able to listen but not able to speak into the Conference Call
Lock: Locking is a touch tone command that blocks others from joining the call including the operator. Locking a call ensures complete security
Chairperson/Host/Moderator: These terms can be used interchangeably to refer to the host or leader of the conference call
Bridge: The Teleconference "Bridge" is a telephony server that allows many participants to join into a phone conversation. The "Bridge" is physical hardware made up of a rack(s), line cards, power supplies etc that facilitates the Conference Service
Web Conferencing
Web Conference: Live and interactive sharing of presentations and software applications shared over the Internet
Publish: Through Web Conferencing, the Chairperson can publish a document (Usually Word, Excel or Power Point) from their computer to share with their participants. The documents are static and can not be altered or updated.
Application Sharing: Application sharing is when documents are shared in real time from your desk top. Since the software resides on the Chairpersons desktop, any software or desktop application can be shown. Only the Chairperson can alter or update Shared Applications on their own desktop.
White Boarding: Two or more users collaborate using drawing tools and writing ideas down in a virtual "white board" format
Video Conferencing
Video Conferencing: Live and Interactive video with audio used to connect two or more locations using Video Specific Hardware or Software Programs over the Internet, Private IP Network or ISDN Lines
Web Casting
Web Casting: Audio, Audio + Slides or Video available voer the Internet that is delivered either live or available in an archived link. Streaming is a highly efficient approach to reach a large number of people in a one to many presentation. Web Casting is not a collaborative tool but rather a broadcast tool
Streaming: Streaming is the delivery method of Web Casting. The Web Cast material is compressed, sent out in a continuous stream over the Internet and is decompressed as the user receives it
Audio Web Casting: A live or Archived Audio conversation that is digitized, compressed and available to listen to on a Computer or Internet enabled PDA Device
Audio + Slides Web Cast: A Slide Presentation that is narrated by audio that is digitixzed and compressed to be viewed on a Computer or Internet ready PDA Device
Video Web Cast: Using Video Conferencing Equipment, A Web Cam or Studio Camera Equipment, a presentation or speech can be delivered via the Internet for guests to view either live or in an archived format
If you have any questions or comments in regards to these terminologies, please do not hesitate to contact us at info@reciteconferencing.com
Happy New Year!
Monday, December 29, 2008
Monday, December 1, 2008
Teleconferencing Ettiquette
Teleconferencing Conferencing Etiquette
Just like etiquette at a dinner table or on a golf course, etiquette is important to ensuring that all participants are comfortable with their situation and that their attention is directed to what is important.
Teleconferencing has some business etiquette that can be applied to ensure that your guests have the best possible experience.
1) Be On Time: Chairpersons, Hosts and/or Moderators should arrive a few minutes early to greet each of the participants, and let them know when everyone is present and ready to start the call.
2) Mute: All participants should mute their line if they are not speaking. This reduces background noise and improves the audio quality of the call.
3) Introductions: Always introduce yourself when speaking for the first time
It is important to introduce yourself when first speaking as other participants may not recognize your voice.
4) No HOLD: Avoid putting your phone on HOLD. Putting your phone on hold could play music into the conference which may make it difficult for the other participants to continue the meeting in your absence! Use the MUTE as an alternative.
5) Agenda: All well run meetings have an agenda that focus the participants on the items of top priority. Create an agenda and keep to your schedule and respect the time boundaries of your participants.
6) End the Call: Clearly state when call ends. To avoid an awkward ending to a call, announce that the meeting has adjourned and thank everyone for their time. If you press # #, you can disconnect all of the callers.
Other tips:
Background noise: If you have a noisy participant (coughing, typing, finger tapping, pen clicking) you can mute all the lines using the *5 feature - mute all. Then anyone wanting to speak can press *6 to unmute their own line. If muting everyone is not an option, then gently remind participants to be mindful of creating background noise.
Late Arrivals: If you have a late arrival but want to get started, press *4 and record the call. When they do join, you can let them know that the portion of the meeting they missed can be played back after the call so you don't have to have everyone wait while you bring them up to speed.
We hope this was helpful! If you have any Teleconferencing Etiquette suggestions, please share!
From the team at Recite Conferencing
Just like etiquette at a dinner table or on a golf course, etiquette is important to ensuring that all participants are comfortable with their situation and that their attention is directed to what is important.
Teleconferencing has some business etiquette that can be applied to ensure that your guests have the best possible experience.
1) Be On Time: Chairpersons, Hosts and/or Moderators should arrive a few minutes early to greet each of the participants, and let them know when everyone is present and ready to start the call.
2) Mute: All participants should mute their line if they are not speaking. This reduces background noise and improves the audio quality of the call.
3) Introductions: Always introduce yourself when speaking for the first time
It is important to introduce yourself when first speaking as other participants may not recognize your voice.
4) No HOLD: Avoid putting your phone on HOLD. Putting your phone on hold could play music into the conference which may make it difficult for the other participants to continue the meeting in your absence! Use the MUTE as an alternative.
5) Agenda: All well run meetings have an agenda that focus the participants on the items of top priority. Create an agenda and keep to your schedule and respect the time boundaries of your participants.
6) End the Call: Clearly state when call ends. To avoid an awkward ending to a call, announce that the meeting has adjourned and thank everyone for their time. If you press # #, you can disconnect all of the callers.
Other tips:
Background noise: If you have a noisy participant (coughing, typing, finger tapping, pen clicking) you can mute all the lines using the *5 feature - mute all. Then anyone wanting to speak can press *6 to unmute their own line. If muting everyone is not an option, then gently remind participants to be mindful of creating background noise.
Late Arrivals: If you have a late arrival but want to get started, press *4 and record the call. When they do join, you can let them know that the portion of the meeting they missed can be played back after the call so you don't have to have everyone wait while you bring them up to speed.
We hope this was helpful! If you have any Teleconferencing Etiquette suggestions, please share!
From the team at Recite Conferencing
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